Returns and Refunds

Our satisfaction guarantee is active for 30 days post delivery. If more than 30 days have passed since the delivery date, we can’t offer you a refund.

Returns

For returns, please email support@chllay.com with the subject ‘Returns’ and include your order number, name, and the reason for the return.

*Disclaimer: The 30 days return time doesn’t count for damaged products. Damaged products should be addressed within 48 hours of delivery of the package.

*Disclaimer: Returns and refunds are not applicable for orders for which the VAT/DUTY charges are not paid.

Chllay will provide the customer with a return instruction on where to send returned goods if you decide to return the item. Make sure to package the painting in the original packaging or one that’s equally protective.

Refund

The customer gets a confirmation email about the refund status when the returned item is received and inspected. If the refund is approved, it will be processed, and a credit will automatically be applied to the customer’s credit card or original payment method shortly after.

Custom orders are not eligible for returns or refunds.

We accept cancellations only within 48 hours after the order has been placed.

Orders without a response to the approval request within 72hours are not eligible for a refund or cancellation of the order.

Gift Cards

This card cannot be exchanged for cash, check, or credit. Please treat this card like cash; if it is lost or stolen, it will not be replaced.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.